We understand that sometimes plans change, and you may need to cancel your order. At Infinite Craze, we strive to make the cancellation process as smooth as possible. Please review our cancellation policy below:
Order Cancellations
Cancellations Before Shipment:
You can cancel your order for a full refund if it has not yet been shipped. Please contact our customer service team at our email contact@infinitecraze.in within 24 hours of placing your order to request a cancellation.
Once your cancellation request is confirmed, you will receive a full refund to your original payment method within 5-7 business days.
Cancellations After Shipment:
If your order has already been shipped, we are unable to cancel it. However, you may still return the item once it is delivered by following our return policy.
To initiate a return, please refer to our Return Policy page for detailed instructions.
Digital Products:
For any digital products purchased, cancellations are only possible if the download or access has not been initiated. If you have already accessed or downloaded the digital product, it is not eligible for cancellation or refund.
Custom or Personalized Items:
Custom or personalized items cannot be canceled once production has begun. If you wish to cancel such an order, please contact us as soon as possible. We will do our best to accommodate your request if production has not started.
How to Request a Cancellation:
To request a cancellation, please contact our customer service team at:
Email:Â contact@infinitecraze.com
Phone:Â +917979833998
Please provide your order number and a brief explanation for the cancellation when you contact us.
Refunds:
Refunds for canceled orders will be processed within 5-7 business days. The refunded amount will be credited to your original payment method.
If you do not see the refund after 7 business days, please contact our customer service team for assistance.
Changes to this Policy:
Infinite Craze reserves the right to modify this cancellation policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically for any updates.
